In order to be respectful of the medical needs of all of our patients please call our office promptly if you are unable to show up for your pet's appointment.
Please provide 24 hours notice if you wish to cancel or change your pet's appointments Appointments are in high demand and your early cancellation will allow us to be available to provide timely care to other patients.
Please provide 48 hours notice is you wish to cancel any surgical procedures. *Missed surgeries without advanced notice will incur a $50 fee.*
Arriving 10 minutes after your scheduled appointment time is considered a late appointment. Our team will always do our best to accomodate you but if we are unable to that day, you will be asked to reschedule.
Arriving more than 10 minutes late is considered a missed appointment and we will have to ask you to reschedule.
Please note: We strive to minimize wait time as much as possible; however, emergencies do occur in this setting and those will take priority over any scheduled visits. In such cases, we would appreciate your patience and understanding, knowing that we would do the same for your pet.
We require 72 hours notice for all prescription refills. *Controlled substances may require more time*
Prescription refill requests will be accepted Monday-Friday during normal business hours. This includes heartworm/flea and tick prevention and prescriptions called into an outside pharmacy.
Federal law requires that we must examine your pet prior to prescribing or dispensing any medications. A valid veterinarian-client-patient relationship (VCPR) is legally required for allprescription medications. We cannot provide prescription diets, pest or heartworm prevention, or refills to patients that have not been seen for a wellness exam within the last 12 months.
Prescription medications CANNOT be returned Our prescription medications are regulated by the Federal Drug Administration (FDA) and are subject to the same dispensing laws and regulations as human pharmacies.
Monday: 8:00 am to 5:00 pm Tuesday: 8:00 am to 7:00 pm Wednesday: 8:00am to 5:00pm Thursday: 8:00 am to 7:00 pm Friday: 8:00 am to 5:00 pm Saturday: Temporarily Closed Sunday: Closed
Get in Touch With Us
88 South Main St. Churchville, NY 14428 Phone: (585) 293-2270 Fax: (585) 293-2294 E-mail: email@example.com