CVH believe's that effective veterinary care relies on a respectful, collaborative relationship built on trust and communication between client, staff and Doctor. We value our clients, care deeply for our patients, and take great pride in serving our community. To ensure we continue providing the highest quality care, Churchville Veterinary Clinic reserves the right to pause acceptance of new clients at any time. We also reserve the right to terminate the Veterinarian-Client-Patient Relationship (VCPR) in accordance with professional and ethical standards.
CVH believe's that effective veterinary care relies on a respectful, collaborative relationship built on trust and communication between client, staff and Doctor. We value our clients, care deeply for our patients, and take great pride in serving our community. To ensure we continue providing the highest quality care, Churchville Veterinary Clinic reserves the right to pause acceptance of new clients at any time. We also reserve the right to terminate the Veterinarian-Client-Patient Relationship (VCPR) in accordance with professional and ethical standards.
Current Accepting Status:
Thank you for your interest in our practice. At this time, we are NOT accepting new clients.
We appreciate your understanding and hope to be able to assist you in the future.
Thank you for your interest in our practice. At this time, we are NOT accepting new clients.
We appreciate your understanding and hope to be able to assist you in the future.
Churchville Veterinary Hospital P.C. Policies
A) Appointment & Arrival Policies
As a courtesy, we offer appointment reminders via; text, e-mail and/or phone call. Pet owners are responsible for keeping track of all appointments. Please allow 24 hours when canceling or rescheduling appointments so that we can offer the appointment to another patient who is in need of care. Surgical procedures require a 48-hour cancellation notice.
Late Arrivals: When clients arrive late to their pet's appointment it can disrupt succeeding appointments and impact the care that we are able to provide. We understand various circumstances can arise that may cause pet owners to be delayed. These are always taken into consideration. Arriving 10 minutes late for your appointment may result in an extended appointment fee. Arriving 15 minutes late or more is considered a missed appointment; however, we will always do our best to accommodate you. In the event that we are unable to accommodate you that day you will be asked to reschedule.
Missed/No-Show Appointments: A no-show means you missed an appointment without notifying us. A missed appointment is when you cancel without proper notice. Both limit care access for other pets. We understand emergencies happen. We’ll waive the fee for your first missed or no-show appointment. A $25 fee will be applied after a second no-show/missed appointment.If three or more appointments are missed without notice, we will require a non-refundable prepayment (equal to an office exam fee) to reserve future appointments. This prepayment will be deducted from your invoice upon completion of your visit. If that appointment is missed, the prepayment will not be refunded to you. Repeated no-shows may result in loss of scheduling privileges and dismissal of the practice. For surgical appointments, we kindly ask that you provide at least 48 hours' notice for cancellations. Cancellations made with less notice may be subject to a $75 fee, which helps offset the time and resources reserved for your pet’s procedure.
New patient appointments: If your pet is new to Churchville Vet, please have their previous records sent to us prior to your first appointment. This helps us ensure a timely and more efficient first visit. It’s the pet owner's responsibility to ensure that we receive these but we’re happy to help if needed. Records can be emailed to [email protected]. We schedule 40 minutes for new patient wellness visits to get to know you and your pet. If you miss your first appointment without 24-hour notice, a non-refundable deposit will be required to book future visits.
Wait times: We strive to minimize wait times; however, delays are not uncommon in any veterinary medical setting. Working with live animals brings unpredictatbility such as; fear, aggression, anxiety, uncooperative behaviors and medical emergencies all which can effect timing. Emergencies will always take priority over any scheduled visits. In such cases, we would appreciate your patience and understanding, knowing that we would do the same for your pet.
B) Medications/Prescription Refill Policies
Prescription refill requests: These are accepted Monday-Friday during normal business hours. Please allow 72 hours (3 business days) for prescription refills. This includes heartworm/flea and tick prevention and any prescriptions called into an outside pharmacy. Please note more time may be required for controlled substances and prescriptions called into a compound pharmacy. All prescription requests must be approved by a veterinarian.
Medical Monitoring: For the safety of your pet, our standard care requires that pets that are being treated for certain conditions and/or are on routine medications be seen in our office every 6 months for necessary medical monitoring, in order for us to refill any medications. Recommendations are at the discretion of treating veterinarian on a case-by-case basis.
VCPR: Professional guidelines and State Law requires that we must have a valid veterinarian-client-patient relationship (VCPR) in order to prescribe any medications or prescription foods for your pet. A valid VCPR requires that your pet be seen in our office annually for a wellness exam.
Returns: Prescription medications cannot be returned. Our prescription medications are regulated by the Federal Drug Administration (FDA) and are subject to the same dispensing laws and regulations as human pharmacies. We are unable to take any donated or unsued controlled substances.
C) Code of Conduct
D) Financial Policies
Payment is due at the time of service. We do not offer in-house payment plans. Accepted forms of payment: Visa, MasterCard, Discover, CareCredit, Scratchpay, checks, and cash. (American Express not accepted) Returned checks will incur a $30 fee. We do not offer refunds for services rendered. Estimates are available upon request but are only approximations—additional treatments or medications may result in extra charges. Estimates are valid for 30 days and prices are subject to change without notice.
E) Other
Safety: For the safety and protection of all parties, pets must be controlled on a short leash or presented in a secure pet carrier upon arrival at all times. If you do not have a leash/carrier, please contact us before entering the building and one will be loaned to you for the duration of your visit.
Rabies: All patients must have up-to-date Rabies vaccination records on file. If your pet is vaccinated elsewhere, please email us a copy of their rabies certificate for our records. Rabies vaccination is required by New York State Law, even if you decline other vaccines. Medical exemptions are rare and only granted for serious conditions. A veterinarian will determine this and must re-certify the exemption yearly, and records must be kept current with regular exams as needed.
As a courtesy, we offer appointment reminders via; text, e-mail and/or phone call. Pet owners are responsible for keeping track of all appointments. Please allow 24 hours when canceling or rescheduling appointments so that we can offer the appointment to another patient who is in need of care. Surgical procedures require a 48-hour cancellation notice.
Late Arrivals: When clients arrive late to their pet's appointment it can disrupt succeeding appointments and impact the care that we are able to provide. We understand various circumstances can arise that may cause pet owners to be delayed. These are always taken into consideration. Arriving 10 minutes late for your appointment may result in an extended appointment fee. Arriving 15 minutes late or more is considered a missed appointment; however, we will always do our best to accommodate you. In the event that we are unable to accommodate you that day you will be asked to reschedule.
Missed/No-Show Appointments: A no-show means you missed an appointment without notifying us. A missed appointment is when you cancel without proper notice. Both limit care access for other pets. We understand emergencies happen. We’ll waive the fee for your first missed or no-show appointment. A $25 fee will be applied after a second no-show/missed appointment.If three or more appointments are missed without notice, we will require a non-refundable prepayment (equal to an office exam fee) to reserve future appointments. This prepayment will be deducted from your invoice upon completion of your visit. If that appointment is missed, the prepayment will not be refunded to you. Repeated no-shows may result in loss of scheduling privileges and dismissal of the practice. For surgical appointments, we kindly ask that you provide at least 48 hours' notice for cancellations. Cancellations made with less notice may be subject to a $75 fee, which helps offset the time and resources reserved for your pet’s procedure.
New patient appointments: If your pet is new to Churchville Vet, please have their previous records sent to us prior to your first appointment. This helps us ensure a timely and more efficient first visit. It’s the pet owner's responsibility to ensure that we receive these but we’re happy to help if needed. Records can be emailed to [email protected]. We schedule 40 minutes for new patient wellness visits to get to know you and your pet. If you miss your first appointment without 24-hour notice, a non-refundable deposit will be required to book future visits.
Wait times: We strive to minimize wait times; however, delays are not uncommon in any veterinary medical setting. Working with live animals brings unpredictatbility such as; fear, aggression, anxiety, uncooperative behaviors and medical emergencies all which can effect timing. Emergencies will always take priority over any scheduled visits. In such cases, we would appreciate your patience and understanding, knowing that we would do the same for your pet.
B) Medications/Prescription Refill Policies
Prescription refill requests: These are accepted Monday-Friday during normal business hours. Please allow 72 hours (3 business days) for prescription refills. This includes heartworm/flea and tick prevention and any prescriptions called into an outside pharmacy. Please note more time may be required for controlled substances and prescriptions called into a compound pharmacy. All prescription requests must be approved by a veterinarian.
Medical Monitoring: For the safety of your pet, our standard care requires that pets that are being treated for certain conditions and/or are on routine medications be seen in our office every 6 months for necessary medical monitoring, in order for us to refill any medications. Recommendations are at the discretion of treating veterinarian on a case-by-case basis.
VCPR: Professional guidelines and State Law requires that we must have a valid veterinarian-client-patient relationship (VCPR) in order to prescribe any medications or prescription foods for your pet. A valid VCPR requires that your pet be seen in our office annually for a wellness exam.
Returns: Prescription medications cannot be returned. Our prescription medications are regulated by the Federal Drug Administration (FDA) and are subject to the same dispensing laws and regulations as human pharmacies. We are unable to take any donated or unsued controlled substances.
C) Code of Conduct
- Our clinic is a healing space, and our staff deserve to work in a safe and respectful environment. We understand vet visits can be stressful, but we ask that you treat our team with patience and respect—whether in person, by phone, or by email. We have a zero tolerance policy for verbal abuse, aggression, threats or bullying, discrimination, disruptive or rude behavior. Such actions will result in immediate removal and dismissal from our practice.
- We’re a team—working together is essential to your pet’s care. If your pet is being treated by one of our veterinarians, your communication and cooperation with us and our policies is essential.
- We are a family-friendly establishment; however, for the safety of all and to maintain a calm environment for our pet patients, who can stress easily, please ensure children are supervised and refrain from disruptive behaviors.
D) Financial Policies
Payment is due at the time of service. We do not offer in-house payment plans. Accepted forms of payment: Visa, MasterCard, Discover, CareCredit, Scratchpay, checks, and cash. (American Express not accepted) Returned checks will incur a $30 fee. We do not offer refunds for services rendered. Estimates are available upon request but are only approximations—additional treatments or medications may result in extra charges. Estimates are valid for 30 days and prices are subject to change without notice.
E) Other
Safety: For the safety and protection of all parties, pets must be controlled on a short leash or presented in a secure pet carrier upon arrival at all times. If you do not have a leash/carrier, please contact us before entering the building and one will be loaned to you for the duration of your visit.
Rabies: All patients must have up-to-date Rabies vaccination records on file. If your pet is vaccinated elsewhere, please email us a copy of their rabies certificate for our records. Rabies vaccination is required by New York State Law, even if you decline other vaccines. Medical exemptions are rare and only granted for serious conditions. A veterinarian will determine this and must re-certify the exemption yearly, and records must be kept current with regular exams as needed.
New Client Request Form
If you have not heard back from us within 48 hours of submitting a new client form please contact our office.
Please note new patient spots maybe limited
Please note new patient spots maybe limited
Exisiting Client Forms
These get emailed to you but you may also print, fill out and brought with you to your pet's appointment
Dental Options Form
Please fill out this form prior to your pet's scheduled procedure/surgery. You can either e-mail it to us prior or bring it with you.
