Churchville Veterinary Hospital P.C.
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      • New Client Hospital Forms & Policies
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    • Appointment Types >
      • Appointment & Prescription Policy
    • What is a VCPR?
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    • Vaccinations and the Health of Your Dog
    • Vaccinations and the health of your Cat
    • Housebreaking Your Puppy
    • Litterbox Success
    • Rabies Information
    • Feline Leukemia (FELV)
    • FIV
    • Spay
    • Neuter
    • Flea/Tick Life Cycle
  • Pocket/Exotic Pets
  • Services
    • Cryosurgery
    • Laser Therapy
    • Humane Euthanasia
    • Surgery
    • Prophylactic Gastropexy
    • Preventive Care
    • Senior Preventive Care
    • Microchipping
    • Digital X-Ray
    • Dental Care
    • in-House Laboratory Testing
    • Cat Boarding
    • Fully Stocked Pharmacy
    • Genetic Health Screening
  • Coupons, Rebates, Rewards
  • Helpful Links and Pet Travel
  • Black Creek Wildlife Station, Inc.
  • Community Service & News

Appointment & Prescription Policy
Churchville Veterinary Hospital P.C.

Appointment Policy

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 We strive to provide excellent medical care to all of our patients. Our appointments are scheduled consecutively and in a manner that allows us to provide your pet with the personalized care and attention that they deserve. In order to be respectful of the medical needs of all our patients we have updated our appointment policy. These changes will allow us to better serve you and others in the community. Appointments are in high demand and your cooperation and consideration is appreciated. 


We require 24 hours' notice if you wish to cancel or change your pet's appointment(s)

  48 hours' notice is required if you wish to cancel your pet's surgical procedure(s)


Late Appointments:  Arriving 10 minutes late for your appointment may result in a $15 late/extended appointment fee. 
Arriving 15 minutes late or more is considered a missed appointment; however, we will always do our best to accommodate you. Extended wait times can be expected. In the event that we are unable to accommodate you, you may be asked to reschedule. 

                                                                                                                               

Missed Surgeries: Scheduling a surgery for your pet requires significant consideration and preparation. Failure to provide 48 hours' notice to cancel your pet’s surgery will result in a $75.00 missed surgery fee.
​

Missed/No-Show Appointments: A No-Show appointment is when a scheduled appointment is missed entirely without any notification. A missed appointment is when advanced 24/48 hour notice is not provided. No-Show and missed appointments inconvenience others that are waiting to receive care for their pet(s). We understand emergencies and unexpected conflicts occur. We will take this into consideration for your first missed or cancelled appointment without advanced notice. In the event that a second appointment is missed / no-showed a $25 missed appointment fee will be placed onto your account. Three or more missed appointments will require a non-refundable prepayment of services and may result in loss of future appointment privileges.


 ​Prescription Policy

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We require 
72 hours notice for all prescription refills. 
             (Controlled substances may require more time)

​An active veterinarian-client-patient relationship (VCPR) is required for all prescription medications. 
Professional guidelines and State Law indicate that in order for Veterinarians to prescribe 
prescription medications, food or pest preventions your pet must be up to date on their annual wellness exam.


Prescription refill requests are accepted Monday-Friday during normal business hours. 
This includes prescription food, heartworm/flea and tick prevention and prescriptions called into an outside pharmacy. 

 Prescription medications CANNOT be returned
Prescription medications are regulated by the Federal Drug Administration (FDA) and are subject to the same dispensing laws and regulations as human pharmacies. We cannot return or refund any prescription medications.

Office Hours


Monday:           8:00 am to 5:00 pm
Tuesday:           8:00 am to 7:00 pm
Wednesday:        8:00am to 5:00pm

Thursday:           8:00 am to 7:00 pm
Friday:                8:00 am to 5:00 pm
Saturday:             Closed
Sunday:              Closed
​

In the event of a medical emergency outside our normal business hours, please visit our Contact Us-Emergency Information tab for emergency and urgent care clinic information. 

Get in Touch With Us

88 South Main St.
Churchville, NY 14428
Phone: (585) 293-2270
Fax: (585) 293-2294
E-mail: vet.churchville@gmail.com

Helpful Info

“pet
See your pet on Petly – As your pet's personal health page, Petly is a special place for you and your pet. You're just one click away! – GO TO PETLY
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  • Home
    • Contact, Updates & Forms >
      • New Client Hospital Forms & Policies
      • Emergency Information
    • Appointment Types >
      • Appointment & Prescription Policy
    • What is a VCPR?
    • Payment Options
    • FAQ's
  • Meet The Staff
    • Doctors
    • Management
    • Licensed Veterinary Technicians
    • Veterinary Assistants
    • Reception
    • Join Our Team!
  • Puppy/ Kitten Corner
    • Healthy Puppy/Kitten Packages
    • Vaccinations and the Health of Your Dog
    • Vaccinations and the health of your Cat
    • Housebreaking Your Puppy
    • Litterbox Success
    • Rabies Information
    • Feline Leukemia (FELV)
    • FIV
    • Spay
    • Neuter
    • Flea/Tick Life Cycle
  • Pocket/Exotic Pets
  • Services
    • Cryosurgery
    • Laser Therapy
    • Humane Euthanasia
    • Surgery
    • Prophylactic Gastropexy
    • Preventive Care
    • Senior Preventive Care
    • Microchipping
    • Digital X-Ray
    • Dental Care
    • in-House Laboratory Testing
    • Cat Boarding
    • Fully Stocked Pharmacy
    • Genetic Health Screening
  • Coupons, Rebates, Rewards
  • Helpful Links and Pet Travel
  • Black Creek Wildlife Station, Inc.
  • Community Service & News