CVH believe's that effective veterinary care relies on a respectful, collaborative relationship built on trust and communication between client, staff and Doctor. We value our clients, care deeply for our patients, and take great pride in serving our community.
CVH believe's that effective veterinary care relies on a respectful, collaborative relationship built on trust and communication between client, staff and Doctor. We value our clients, care deeply for our patients, and take great pride in serving our community.
Current Accepting Status:
Thank you for your interest in our practice. At this time, we are NOT accepting new clients/patient cases.
We appreciate your understanding and hope to be able to assist you in the future. Please note pets that have not been seen in several years or have never been seen by our current doctor are considered new patients/cases.
Thank you for your interest in our practice. At this time, we are NOT accepting new clients/patient cases.
We appreciate your understanding and hope to be able to assist you in the future. Please note pets that have not been seen in several years or have never been seen by our current doctor are considered new patients/cases.
Churchville Veterinary Hospital P.C. Policies
A) Appointment & Arrival Policies
Appointment Reminders & Cancellations
As a courtesy, we provide appointment reminders via text, email, and/or phone. Pet owners are responsible for keeping track of the appointments they make. Please provide at least 24 hours’ notice to cancel or reschedule appointments so we may offer the time to another patient. Surgical procedures require 48 hours’ notice.
Late Arrivals
Late arrivals disrupt scheduled appointments and impact patient care. We understand delays happen and we consider these circumstances on a case-by-case basis
Missed / No-Show Appointments
A no-show occurs when an appointment is missed without any notice. A missed appointment occurs when an appointment is canceled without sufficient notice. Both limit access to care for other pets. We understand emergencies happen and we always offer grace for the first missed appointment. A $25 fee applies after a second no-show. After three missed appointments, a non-refundable prepayment equal to an office exam is required to schedule future visits; this amount will be applied to your invoice once the appointment is completed. Repeated no-shows may result dismissal from our practice. For surgeries, 48 hours’ notice is required to avoid a $75 surgeon’s fee. This fee helps offset costs associated with preparation, staffing, and resources for your pets procedure.
New Patient Appointments
If your pet is brand new to Churchville Veterinary Hospital, previous medical records should be sent prior to your pets appointment to avoid delays during your pets visit. While this is the pet owner’s responsibility, we are always happy to assist if needed. Records may be emailed to [email protected]. New patient wellness visits are scheduled for approx. 40 minutes. To ensure our medical team can provide the highest standard of care to our established patients we reserve the right to pause the acceptance of new clients/patients or cases. We will update our website when this restriction is in place. Current clients adding a new pet to their family will still be welcomed.
Veterinarian-Client-Patient Relationship (VCPR)
State law and professional guidelines require an active Veterinarian–Client–Patient Relationship (VCPR) before we can prescribe medications, prescription diets, or give medical advice. To keep this relationship active, your pet must have a wellness exam at our clinic at least once a year. Pets that are seen annually are considered active patients. A pet that has not been seen in 3 years or more is inactived in our system. Whether we are able to re-establish care for inactive patients depends on our current availability and patient intake status of our doctor.
Wait Times
We strive to minimize wait times; however, emergencies and unpredictable situations can cause delays. Emergency cases always take priority. We appreciate your patience and understanding, and assure you we would do the same for your pet.
B) Medications & Prescription Refill Policies
Prescription Refill Requests
Refill requests are accepted Monday–Friday during normal business hours. Please allow 72 hours (three business days) for doctor review and processing. This includes flea, tick, and heartworm prevention and prescriptions sent to outside pharmacies. Controlled substances and compounded medications may require additional time. Same day refill requests may incur a rush fee. Filling medications urgently requires staff to interrupt scheduled appointments and workflow to prepare these medications immediately for you. The rush fee helps cover the additional time and resources needed. All prescriptions must be approved by a veterinarian.
Medical Monitoring
For your pet’s safety, pets treated for certain conditions or receiving routine medications must have appropriate medical monitoring performed every six months before refills can be authorized. Monitoring requirements can be determined by the treating veterinarian on a case-by-case basis. This is for your pet's safety and adheres to ethical medical practices.
Medication Returns & Disposal
Prescription medications cannot be returned. Medications are regulated by the FDA and subject to the same laws as human pharmacies. We cannot accept donated or unused controlled substances. We recommend locating a DEA drug take-back site for safe disposal of unused pet or human medications.www.dea.gov/everyday-takeback-day
C) Code of Conduct/Other
Our clinic is a healing environment, and our staff deserve a safe and respectful workplace. We undestand veterinary visits can be stressful; however, we expect all clients to treat our team with patience and respect—in person, by phone, or by email. We maintain a zero tolerance for verbal abuse, threats, aggression, discrimination, or disruptive behavior. Violations will result in immediate removal and dismissal from our practice. As a collaborative care team, we require respectful communication, cooperation, and compliance with clinic policies.
Safety
All pets must be on a short leash or in a secure carrier upon arrival. If you do not have one, please contact us before entering the building and we will be happy to loan you one for the duration of your visit.
Children
We are a family-friendly practice; however, for the safety of all parties and to maintain a calm environment for our patients, children must be supervised and free from disruptive behaviors.
Rabies Vaccination
Per New York State law, all patients must have a current rabies vaccination once they reach the appropriate age. If your pet is vaccinated elsewhere, please email us a copy of their rabies certificate to us so we can update our records. Medical exemptions are rare but may be granted for serious conditions at the veterinarian’s discretion; exemptions must be re-certified annually, and exam records must remain current. In New York State, animal bites and other potential rabies exposures must be reported to the appropriate local health department so that any necessary follow-up, observation, or quarantine can be coordinated. The health department has the authority to determine quarantine, testing, fining or any other actions under state public health regulations.
Communications
We communicate with clients via phone, email, and text to share test results, estimates, medication information, pre-procedure instructions, and other important updates. Pet owners are responsible for keeping their contact information with us current to ensure timely communication regarding their pet’s care.
D) Financial Policies
PAYMENT IS DUE AT TIME OF SERVICE. WE DO NOT PROVIDE IN-HOUSE BILLING SERVICES
Accepted Payment Methods
Visa, MasterCard, Discover, CareCredit, Scratchpay, checks, and cash are accepted. (American Express is not accepted) Returned checks will incur a $30 fee.
Estimates
Estimates are available upon request. These are approximations only; additional diagnostics, treatments, or medications may result in additional charges. Estimates are valid for 30 days. Prices are subject to change without notice.
Rechecks, Visits & Vaccine Boosters
We do not charge for services that we have yet to perform, so any follow-up services that are recommended—including recheck office visits, vaccine boosters, or sample re-evaluations (such as; ear discharge and urine) carry associated fees.
Appointment Reminders & Cancellations
As a courtesy, we provide appointment reminders via text, email, and/or phone. Pet owners are responsible for keeping track of the appointments they make. Please provide at least 24 hours’ notice to cancel or reschedule appointments so we may offer the time to another patient. Surgical procedures require 48 hours’ notice.
Late Arrivals
Late arrivals disrupt scheduled appointments and impact patient care. We understand delays happen and we consider these circumstances on a case-by-case basis
- Arriving 10 minutes late may result in an extended appointment fee.
- Arriving 15 minutes late or more is considered a missed appointment. We will always do our best to accommodate you; however, extended wait times should be expected. If we determine that we are unable to see your pet due to not having enough time to provide proper care, you may be asked to reschedule.
Missed / No-Show Appointments
A no-show occurs when an appointment is missed without any notice. A missed appointment occurs when an appointment is canceled without sufficient notice. Both limit access to care for other pets. We understand emergencies happen and we always offer grace for the first missed appointment. A $25 fee applies after a second no-show. After three missed appointments, a non-refundable prepayment equal to an office exam is required to schedule future visits; this amount will be applied to your invoice once the appointment is completed. Repeated no-shows may result dismissal from our practice. For surgeries, 48 hours’ notice is required to avoid a $75 surgeon’s fee. This fee helps offset costs associated with preparation, staffing, and resources for your pets procedure.
New Patient Appointments
If your pet is brand new to Churchville Veterinary Hospital, previous medical records should be sent prior to your pets appointment to avoid delays during your pets visit. While this is the pet owner’s responsibility, we are always happy to assist if needed. Records may be emailed to [email protected]. New patient wellness visits are scheduled for approx. 40 minutes. To ensure our medical team can provide the highest standard of care to our established patients we reserve the right to pause the acceptance of new clients/patients or cases. We will update our website when this restriction is in place. Current clients adding a new pet to their family will still be welcomed.
Veterinarian-Client-Patient Relationship (VCPR)
State law and professional guidelines require an active Veterinarian–Client–Patient Relationship (VCPR) before we can prescribe medications, prescription diets, or give medical advice. To keep this relationship active, your pet must have a wellness exam at our clinic at least once a year. Pets that are seen annually are considered active patients. A pet that has not been seen in 3 years or more is inactived in our system. Whether we are able to re-establish care for inactive patients depends on our current availability and patient intake status of our doctor.
Wait Times
We strive to minimize wait times; however, emergencies and unpredictable situations can cause delays. Emergency cases always take priority. We appreciate your patience and understanding, and assure you we would do the same for your pet.
B) Medications & Prescription Refill Policies
Prescription Refill Requests
Refill requests are accepted Monday–Friday during normal business hours. Please allow 72 hours (three business days) for doctor review and processing. This includes flea, tick, and heartworm prevention and prescriptions sent to outside pharmacies. Controlled substances and compounded medications may require additional time. Same day refill requests may incur a rush fee. Filling medications urgently requires staff to interrupt scheduled appointments and workflow to prepare these medications immediately for you. The rush fee helps cover the additional time and resources needed. All prescriptions must be approved by a veterinarian.
Medical Monitoring
For your pet’s safety, pets treated for certain conditions or receiving routine medications must have appropriate medical monitoring performed every six months before refills can be authorized. Monitoring requirements can be determined by the treating veterinarian on a case-by-case basis. This is for your pet's safety and adheres to ethical medical practices.
Medication Returns & Disposal
Prescription medications cannot be returned. Medications are regulated by the FDA and subject to the same laws as human pharmacies. We cannot accept donated or unused controlled substances. We recommend locating a DEA drug take-back site for safe disposal of unused pet or human medications.www.dea.gov/everyday-takeback-day
C) Code of Conduct/Other
Our clinic is a healing environment, and our staff deserve a safe and respectful workplace. We undestand veterinary visits can be stressful; however, we expect all clients to treat our team with patience and respect—in person, by phone, or by email. We maintain a zero tolerance for verbal abuse, threats, aggression, discrimination, or disruptive behavior. Violations will result in immediate removal and dismissal from our practice. As a collaborative care team, we require respectful communication, cooperation, and compliance with clinic policies.
Safety
All pets must be on a short leash or in a secure carrier upon arrival. If you do not have one, please contact us before entering the building and we will be happy to loan you one for the duration of your visit.
Children
We are a family-friendly practice; however, for the safety of all parties and to maintain a calm environment for our patients, children must be supervised and free from disruptive behaviors.
Rabies Vaccination
Per New York State law, all patients must have a current rabies vaccination once they reach the appropriate age. If your pet is vaccinated elsewhere, please email us a copy of their rabies certificate to us so we can update our records. Medical exemptions are rare but may be granted for serious conditions at the veterinarian’s discretion; exemptions must be re-certified annually, and exam records must remain current. In New York State, animal bites and other potential rabies exposures must be reported to the appropriate local health department so that any necessary follow-up, observation, or quarantine can be coordinated. The health department has the authority to determine quarantine, testing, fining or any other actions under state public health regulations.
Communications
We communicate with clients via phone, email, and text to share test results, estimates, medication information, pre-procedure instructions, and other important updates. Pet owners are responsible for keeping their contact information with us current to ensure timely communication regarding their pet’s care.
D) Financial Policies
PAYMENT IS DUE AT TIME OF SERVICE. WE DO NOT PROVIDE IN-HOUSE BILLING SERVICES
Accepted Payment Methods
Visa, MasterCard, Discover, CareCredit, Scratchpay, checks, and cash are accepted. (American Express is not accepted) Returned checks will incur a $30 fee.
Estimates
Estimates are available upon request. These are approximations only; additional diagnostics, treatments, or medications may result in additional charges. Estimates are valid for 30 days. Prices are subject to change without notice.
Rechecks, Visits & Vaccine Boosters
We do not charge for services that we have yet to perform, so any follow-up services that are recommended—including recheck office visits, vaccine boosters, or sample re-evaluations (such as; ear discharge and urine) carry associated fees.
New Client Request Form
If you have not heard back from us within 48 hours of submitting a new client form please contact our office.
Please note new patient spots maybe limited
Please note new patient spots maybe limited
